How can we help?
Find answers, learn how to use Trivu and make the most of the tools that help your business grow.
8 articles
Getting startedYour first program
Complete onboarding, add your business logo and choose stamps or points. Define earning rules and a reward, then save the live card design. Counter posters are in the panel, with one PDF and QR per program.
Members & cardsMembers and card delivery
Search before creating a member. Select an existing identity to issue another program card without increasing member count. Manual email delivery needs a valid address and recorded delivery consent. Public QR registration verifies the email before delivering the card.
Points & rewardsScan, confirm and redeem
Scan the customer's QR, review the program type and preview the change. Balances update only after saving. Corrections require an authorized role and leave an audit trail. Select the unlocked reward when redeeming.
Wallet & notificationsWallet and phone notifications
Web cards work without native issuer credentials. Google Wallet is available; Apple Wallet is coming soon. On iPhone, web push requires Home Screen installation and a tap to approve notifications. The prompt disappears after a subscription is confirmed. Phone delivery depends on permission, connectivity and OS policies.
Branches & teamBranches and your team
Manage branches and team roles from Team & branches. Each branch has registration links and QR codes, plus attributed monthly activity. Employees assigned to a branch cannot submit operations for a different branch. Contract additional capacity in Billing before creating extra locations.
Plans & billingPlans, cancellation and closure
Billing shows the branch calculator and plan comparison. Confirm the quote before payment. Downgrades apply next period and preserve data. Cancellation stops renewals; closing your business also revokes cards. Eligible monthly customers can review a recovery offer with clear renewal terms.
Account securityPassword and Google access
Use Forgot password on the login page. Check the entered email and spam folder; the link expires in 30 minutes and works once. Existing accounts must link Google in Settings after confirming their password. A matching email never links an account automatically.
Email deliveryEmail has not arrived
Ask your administrator to check Mail history: pending means queued, accepted means the provider accepted it, and failed means it needs attention. Do not repeatedly create the same member. Contact support with the business name and time of the request, without passwords or keys.
Still need help?
Tell us your business name and describe what happened. Include the time of the request. Never share passwords or private keys.